This policy explains how payments, cancellations, retainers, third-party costs, and refunds are handled at TGHMarketing.
TGHMarketing provides custom digital services that involve planning, strategy, research, design, development, campaign setup, content, coordination, and execution.
Because resources are allocated from the start, refunds depend on the service type, project stage, work completed, and written agreement.
Most projects require an advance payment before work begins. This confirms the booking and allows us to assign time, people, tools, and planning resources.
Once work has started, advance payments are generally non-refundable because planning, research, setup, or execution may already be underway.
A refund may be considered in limited situations.
Some costs cannot be recovered once they are paid, used, approved, or delivered.
For SEO, social media, paid ads, content, maintenance, or monthly marketing retainers, payment for an active month is not refundable once the service period has started.
If you want to discontinue an ongoing service, please inform us before the next billing cycle so future work and billing can be stopped properly.
If a project is cancelled after work begins, we review the work completed, time spent, third-party costs, and deliverables prepared.
Any remaining balance, if applicable, may be adjusted after deducting work already done and non-recoverable costs.
If a refund is approved, we usually process it within 7 to 14 working days. The final credit time may depend on your bank, payment provider, or payment method.
Refunds are normally sent back through the same payment method where possible.
If you have a payment or refund question, contact us with your project name, invoice details, payment reference, and a short explanation. We will review it fairly and respond with the next step.
For billing, refund, or cancellation questions, contact TGHMarketing using the details below.
If any point needs clarification, contact TGHMarketing and we will explain it in plain language before you start a project.
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